A great deal of the political discourse in the US of late has been about wage stagnation and corporate profits. Although most corporations in the country are making more money than ever and unemployment is quite low, wages haven’t grown. It’s hard to understand exactly what’s going on here, and a lot of economists are split about exactly what’s driving this. However, one of the key factors that everyone can agree on is that although corporations are making more money than ever, they’re still trying to cut costs whenever possible. That means automating more jobs, it means keeping wages stagnant (as long as they can still find someone who will do the work), and it means streamlining processes as much as possible. The ultimate goal for most corporations is to increase profits, and if you’re increasing wages, you’re naturally decreasing those profits. It’s a zero sum game in that sense, and since corporations are required to do things that benefit their shareholders, you get a situation where wages don’t rise.
Now let’s play this out to the consumer level. If you’re buying products from a corporation and their ultimate goal is to make those products as cheap as possible, other things fall by the wayside, primarily customer service. A lot of businesses these days don’t understand the importance of quality customer service because they’re so focused on driving profits, and thus consumers aren’t enjoying the same level of service from their favorite businesses as they once did.
For example, many of the residential roofing companies in the country are so concerned with making as much money as possible that they no longer value customer service. They’re just trying to work on as many roofs as possible so that they can make as much money as possible. The result of this decreased attention on customer service is that homeowners who are having their roof repaired or replaced aren’t enjoying the experience as much. The companies they’re hiring aren’t getting back to them as quickly, the estimates they’re getting at the beginning of the job aren’t matching the invoice at the end, and the workers coming to their home aren’t spending as much time talking with them or answering their questions.
If you want to enjoy the experience of hiring residential roofers, then you need to look for roofers who are going against the status quo and still taking customer service seriously. You want to work with roofers who really listen to their customers, answer or respond to any concerns they might have, and work closely with them to ensure that they end up getting the roof that they wanted in the first place. If you’re sick and tired of corporations being more concerned with making money than pleasing their customers, then stop working with corporations and businesses that behave in this way. Instead, work with residential roofing companies like Campbell Beard Roofing that still understand how important their customers are to their business and that work as hard as possible to ensure that they satisfy each and every customer that they work with.